Legal Operations: Roadmap for Law Firms 

What can Legal Operations do for my Law Firm?

The goal of legal operations is to optimize law firm performance. Dedicated legal operations projects help law firms to improve client management, collaboration within the team and with clients, choose the right legal technology for optimizing work flow, better identify and manage risks, and enhance work quality. 

The good old advice to “run your law firm like a business” is the theory, while legal operations is the practice behind the business of law. While every law firm and jurisdiction is different (and some teams, budgets and regulatory pressures are bigger than others), law firms of all sizes (including solo practitioners) can see real value from implementing legal operations initiatives.

Agenda for the Roadmap Course

The course enables a complex learning experience for law firm leaders. Part A provides strategic guidance for 10 key areas of law firm operations:

1. Client intelligence: capturing matter data to make better decisions, optimize firm processes & workflows and focus on understanding clients’ needs.
2. Financial management: developing accurate budgets and tracking forecasts throughout the business year to encourage the responsible usage of resources.
3. Technology partner management: selecting and onboarding the adequate service providers, establishing fair pricing models for short-term projects (e.g., audit for a client) and long-term operations (e.g., client relationship management, matter workflow, etc).
4. Technology tools & automation: identifying manual and/or repetitive legal work processes for optimization via legaltech and automation techniques, to improve both internal efficiency and client-facing legal service.
   
5. Data security & governance: creating policies for sharing and retaining information, managing information security, and ensuring compliance.
6. Knowledge management: enabling a law firm culture of sharing information, designing for flexibility in workflows and supporting all team members with shared know-how captured in step-plans and playbooks. 
7. Collaboration & team management: optimizing legal practice operations by creating a value-driven law firm culture, building on the human skillsets and expertise in the team, and strengthening teams by providing them with adequate tools to perform their work efficiently and collaboratively.
8. Workflow management: giving management, lawyers and staff access to accurate, real-time updated database for all matters, opportunities, projects and tasks, to ensure an operating model that matches the type work to the right skillset and resources.
9. Innovation & development: designing legal service delivery models that combine traditional legal skills with tech-assisted ways of working, enabling a professional career model for continuing development matched with individual skills and needs. 
10. Strategic planning: setting short-term objectives and formulating long-term goals to prioritize a law firm agenda aligned with client needs, team goals and legal market developments.
    

Part B provides hands-on practical demonstration regarding:

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